MBAM blocking nVidia driver update

[jlp1528]

Today I received a notification from nVidia GeForce Experience that a new graphics driver (390.77) is available. Upon attempting to install it, I got a very ambiguous error box: "Could not start process" from nVidia. When I clicked OK or close on this box, it simply popped up again after a few seconds. It kept doing this until I temporarily disabled real-time malware protection in the MBAM menu.

 

Oddly enough, MBAM itself (versions 3.3.1.2183, 1.0.262, 1.0.3815) did not prompt me with any detections. Nevertheless, the nVidia error box went away and the installation proceeded without issue only after disabling real-time malware protection. Please investigate.

[Porthos]

3 hours ago, jlp1528 said:

Please investigate.

 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[jlp1528]

As I said, temporarily disabling the malware protection module for the duration of the installation resolved the issue. I am not infected. I am not trying to resolve a current issue on my system. I am merely reporting a false positive that creates an issue with the installation of nVidia drivers via GeForce Experience.

[Porthos]

1 minute ago, jlp1528 said:

As I said, temporarily disabling the malware protection module for the duration of the installation resolved the issue. I am not infected. I am not trying to resolve a current issue on my system. I am merely reporting a false positive that creates an issue with the installation of nVidia drivers via GeForce Experience.

I need to see the mbcheck log to verify that.

Edited January 29, 2018 by Porthos