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Smart Service Rootkit Removal Needed


USER74

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I removed with FRST64 tool with fixlist.txt in Windows Recovery Environment del Yelloder / Windows Process Manager Virus seemed to be removed. Malwarebytes seem to delete all other remnants left behind  random.tmp file(s) The problem I'm having I cannot run setup Bitdefender Total Security 2018 it force closes every time ?

winver: Win 10 x64 ver. (1709 OS Build 16299.192) what am I missing? any help would be appreciated. 

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Hello USER74,

I`d already replied to a previous thread that you had opened, i`ve merged both threads into one. Please keep your replies in this thread, do not open extra threads... You do have smart service infection.

You will need access to another PC and a 4GB or above USB flash drive, are those available to you...?

Run the following first on sick PC:

Open FRST, copy/paste the following inside the text area. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Quote

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers
End::

Next,

Plug USB Flash Drive into spare PC, navigate to that drive and Right click on it directly, select > Format. The quick option is adequate.

When the format completes download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Only Plug the flash drive into the infected PC when it has been booted to the Recovery Environment.

We now need to access the Recovery Environment so that we can run a fix with FRST....

To enter the Recovery Environment with Windows 10, follow the instructions in This Tutorial on TenForums
Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out This Tutorial on TenForums.

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

user posted image


From that window select "Troubleshoot"


user posted image


From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" or "My PC" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Thanks,

Kevin..

Edited by kevinf80
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There is still another fix to run with FRST...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Totally Remove Malwarebytes from your system:

Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice.
 
  • Close all open applications
  • Double-click and run mb-clean.exe
  • A prompt with an option to clean up the system will appear:


Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended)
No - will exit the utility

Once the cleanup process is completed, a prompt will appear:

Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended)
No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended)

We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

Upon reboot, a prompt will appear:

Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended)
No - will exit the utility and the cleanup process is complete...

A log file ("mb-clean-results.txt") will be on your desktop

When complete continue with a scan as follows:

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin

fixlist.txt

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What do you mean Fixlist was deleted, FRST needs to run to that script to remove the remnants of smartservice infection....

Try this way :-

Open FRST, copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Quote

Start::
CloseProcesses:
CreateRestorePoint:
C:\Windows\System32\scareunsvc.exe
C:\Users\SFPHBC\AppData\Local\exemakn
HKU\S-1-5-21-3671067405-4270529428-2486799132-1001\...\MountPoints2: {8549dca4-04c1-11e8-8ffb-485b392c71f1} - "H:\setup.EXE" /AUTORUN
S3 nqxadh; system32\drivers\txadgk.sys [X]
2018-01-29 05:18 - 2018-01-29 05:18 - 000142672 ____N C:\Windows\system32\Drivers\vsmwzcgj.sys
2018-01-29 03:43 - 2018-01-29 03:43 - 000255928 _____ (Malwarebytes) C:\Windows\system32\Drivers\4C154228.sys
2018-01-29 03:21 - 2018-01-29 03:31 - 000000000 ____D C:\Users\SFPHBC\AppData\Local\mseagob
2018-01-29 02:51 - 2018-01-29 02:51 - 000000000 ____D C:\Users\SFPHBC\AppData\Local\PeerDistRepub
2018-01-29 02:48 - 2018-01-29 03:43 - 000000000 ____D C:\Users\SFPHBC\AppData\Local\nioxlcm
2018-01-29 02:48 - 2018-01-29 03:21 - 000000000 ____D C:\Users\SFPHBC\AppData\Local\exemakn
2018-01-29 02:47 - 2018-01-29 09:31 - 002888192 _____ (TOSHIBA CORPORATION) C:\Windows\system32\scareunsvc.exe
2018-01-29 02:47 - 2018-01-29 02:47 - 000000000 ____D C:\Windows\SysWOW64\wenkxat
2018-01-29 02:47 - 2018-01-29 02:47 - 000000000 ____D C:\Windows\system32\wenkxat
2018-01-29 02:47 - 2018-01-29 02:47 - 000000000 ____D C:\ProgramData\Microsoft Toolkit
2018-01-29 02:51 - 2018-01-29 02:51 - 000956072 _____ () C:\Users\SFPHBC\AppData\Local\Temp\3F19.tmp.exe
2018-01-29 02:58 - 2018-01-29 02:58 - 059232768 _____ () C:\Users\SFPHBC\AppData\Local\Temp\6C17.tmp.exe
2018-01-29 02:49 - 2018-01-29 02:49 - 059232768 _____ () C:\Users\SFPHBC\AppData\Local\Temp\8D81.tmp.exe
2018-01-29 02:53 - 2018-01-29 02:53 - 042456081 _____ (                                                            ) C:\Users\SFPHBC\AppData\Local\Temp\A0B7.tmp.exe
2018-01-29 02:47 - 2018-01-29 02:47 - 059232768 _____ () C:\Users\SFPHBC\AppData\Local\Temp\C98A.tmp.exe
RemoveProxy:
Hosts:
EmptyTemp:
CMD: ipconfig /flushDNS
End::

Thanks,

Kevin

Edited by kevinf80
typing error
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That is ok by me, I just wanted to check the infection remnants were gone... If your system is behaving itself with no odd or erratic behavior I guess we can clean up:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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