MB 3.3.1 Premium trial

[job2018]

I have v 3 Premium on a single Win 7 64bit laptop. Have had issues plus Windows shutting down due to the Web Blocking / RAM Usage events that began yesterday, Jan 27th.

I noticed just now that MB is completely missing on my laptop. Maybe re-booting my machine about 6 times caused it?

Would it be possible to re-install version 3 Premium Trial for 4 remaining days, Jan 27th - Feb 1st?

Jan 17th, 2018, installed free version with 14 day full Premium version on a trial basis. Have 4 more days to test before reverting. I noticed that it had no

license key with the trial version but it ran perfectly and found 4 malware, 82 PUP files, so far. Not thoroughly convinced to purchase quite yet.

Would be greatful for the balance of the v 3 Premium trial version to help me decide.

to free version. Please advise.

Thank you

[Porthos]

1 minute ago, job2018 said:

Would it be possible to re-install version 3 Premium Trial for 4 remaining days, Jan 27th - Feb 1st?

Sorry it does not work like that. You could purchase the premium. It has a 30 day money back guarantee which will give you more time to check it out.

https://www.malwarebytes.com/pricing/

[job2018]

1 hour ago, Porthos said:

Sorry it does not work like that. You could purchase the premium. It has a 30 day money back guarantee which will give you more time to check it out.

https://www.malwarebytes.com/pricing/

Then you can be sure I will wait for as long as it takes, until the situation has resolved. In the meantime, I will be considering other options.

[Porthos]

Just now, job2018 said:

the situation has resolved.

The problem was already been resolved from my timezone yesterday afternoon.

 

1 minute ago, job2018 said:

I will be considering other options.

Feel free to do what is best for your computer. Even if you go with active protection from another product

 

1 hour ago, job2018 said:

with the trial version but it ran perfectly and found 4 malware, 82 PUP files, so far. Not thoroughly convinced to purchase quite yet.

You are Welcome to use the free version of Malwarebytes (after the trial) to spot check your computer and the free version now offers a free monthly automatic scan.

It will clean the same files the premium does it just wont prevent you from getting infected in the first place which is better than trying to clean up afterwords.

Best wishes and stay safe.

[job2018]

We will see. We would be foolish to bank on it.

[job2018]

On 1/28/2018 at 4:11 PM, Porthos said:

The problem was already been resolved from my timezone yesterday afternoon.

Feel free to do what is best for your computer. Even if you go with active protection from another product

You are Welcome to use the free version of Malwarebytes (after the trial) to spot check your computer and the free version now offers a free monthly automatic scan.

It will clean the same files the premium does it just wont prevent you from getting infected in the first place which is better than trying to clean up afterwords.

Best wishes and stay safe.

2

I have finally caught up after spending what seemed to be a lifetime spent pulling myself out of the aftermath. I ended up needing to remove MalwareBytes Premium 3.3.1 and for the foreseeable future, move on.

I want to apologize for implying that you and everyone in your company has failed. Definitely not as the product has cleaned out more than a few problems in the past.

Since we last communicated I found a well-written memo from MalwareBytes Engineering and Research regarding Web/RAM issue. I wish I had seen this earlier. It is amazing that it took about 5 min for MalwareBytes tech to respond to the issue.

Heres memo I am referring to, was posted: https://www.malwarebytes.com/pdf/WebProtectionFP.pdf

Tech support obviously did a stellar job at responding to the issue. I wonder what or who got in the way?

Again, thank you for your efforts.

Sincerely

[Porthos]

30 minutes ago, job2018 said:

Again, thank you for your efforts.

Not a problem, It was a rough day for all. Always happy to help