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Unable to turn ON Web protection in Malwarebytes


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I'm on 1.0.3807 (Windows 7 OS) and the problem is still there.

Tried uninstalling and reinstalling using the proper tool you provide, to no success. It fixed it but web protection shut down just a few seconds after the bootup.

The update fixed the crash issues but NOT the web protection shutting down and not turning on.

Edited by Shendue
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On 1/28/2018 at 7:02 AM, Shendue said:

The update fixed the crash issues but NOT the web protection shutting down and not turning on.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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