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Windword

Real Time Protection won't turn on again

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Yesterday I found my Real Time Protection turned off and couldn't get it to turn on.  After running a scan with Malwarebytes found no threats, but I then ran a scan with Windows Defender, which found a "Hacktool:WIN32Patch," and then eliminated it.  I was able to finally turn on the Real Time Protection then.  Today, Real Time Protection won't turn on again, and after running scans with both programs, no threats show up.  So how do I get Real Time Protection turned on again?

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1 hour ago, Windword said:

Yesterday I found my Real Time Protection turned off and couldn't get it to turn on.  After running a scan with Malwarebytes found no threats, but I then ran a scan with Windows Defender, which found a "Hacktool:WIN32Patch," and then eliminated it.  I was able to finally turn on the Real Time Protection then.  Today, Real Time Protection won't turn on again, and after running scans with both programs, no threats show up.  So how do I get Real Time Protection turned on again?

:welcome:

There were some issues yesterday and to be sure  this not because of that ...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Edited by Porthos

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11 minutes ago, sjreilly24590 said:

Will follow the above as well.

And start your own topic.

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6 minutes ago, Porthos said:

And start your own topic.

Interesting. Is this typical behavior for this forum, to have multiple threads for the same problem? Seems disjointed but then.....

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6 minutes ago, sjreilly24590 said:

Is this typical behavior for this forum, to have multiple threads for the same problem? Seems disjointed but then.....

Each computer is different and each problem even though it seems the same can have different fixes. And some fixes have the side effect of messing up a computer more than it already is.

Saves confusion and mis interpretation.

Look at step one from the staff here..

 

Edited by Porthos

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19 minutes ago, Windword said:

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

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try this if you have not already.

First quit Malwarebytes from system tray .

1. Open up a command prompt as Administrator
2. Type in (without quotes) "sc delete mbamwebprotection" 
3. Reboot computer
4. Enable Web protection from MBAM UI

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7 minutes ago, Windword said:

Yes, it worked!  Web Protection is now on.  Thank you!

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic.

 

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