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Problems removing a PUM proxy hijacker


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I'm having problems removing 2 PUM programs from my computer.  The first one is PUM.Optional.ProxyHijacker, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0  

and the second one is:  PUM.Optional.ProxyHijacker, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0

 

I've used Malwarebytes for many years and have never had this problem.  I'm attaching three screenshots to show what it showed after the scan finished.  If someone can help me resolve this problem I'd sure appreciate it.  Thanks in advance.

 

KathyD

malware3.jpg.0fb775889283326b8047a457e8ba25cd.jpgmalware2.thumb.jpg.b6b940f602a3459b8a93097b0177a105.jpgmalware1.thumb.jpg.22c167ab87a78ce3d58a8625da74327e.jpg

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Hello KathyD174 and :welcome:

If you still need help, please read this topic https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ and post the requested logs for my review.

We need to see those logs in order to help you.

Thank you for your understanding.

Android8888

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  • 1 month later...
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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