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PaulJ

Web Protection Will not Stay On

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I am the one who started the thread on January 27. i am now running Version 3.31.2183, Pack Version 1.0.262, and upgrade Pack 1.03807

The same problem persists-- Web protection stays on for less than a second and then turns itself off.  Upgrading from 1.03797 to  103807 did not help despite the fact that I have rebooted 6 times.  What should be next?  Deactivate, clean, and reinstall? If so what function does clean perform and how can I be certain that I am getting it from a trusted source?

I am about fully fed up with the warnings (which constantly appear) that my Real Time protection is turned off 

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14 minutes ago, PaulJ said:

If so what function does clean perform and how can I be certain that I am getting it from a trusted source?

We have another tool called MB-Clean which will automate the whole process for you.

 

 

The clean removal tool will  completely remove MB backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product freshly installed.

Edited by Porthos

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Thanks, but your post does not say where the tool can be found.  I would hope it is at a malwarebytes site?

Edited by PaulJ
misspelling

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2 minutes ago, AlexSmith said:

 forgot to include his link.

Thanks.

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13 minutes ago, PaulJ said:

Thanks Alex.  That seems to have done the trick--at least for now.

Awesome news!! Glad to help!!

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