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Pitchagon

Malwarebytes Stuck on Pre-Scan Operations & Web Protection

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2 minutes ago, Pitchagon said:

it failed can someone help.

:welcome:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment

 

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@Pitchagon It seems MB is not installed.

The latest download from https://downloads.malwarebytes.com/file/mb3 has the fixed database in it

Run the installer on top of your existing product. You don't need to uninstall anything. Please restart the computer after the install.

Please let us know if that solves the issue

Thanks.

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16 minutes ago, Pitchagon said:

Yes it is fixed, thank you for the quick response.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

 

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1 minute ago, mescott said:

That fixed it for me. Thanks

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic.

 

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