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Malware web security will not start.


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1 hour ago, wolfcleaningservice said:

Hello

My web security will not start. I have a message saying I am not protected. All other services are running. When I try to start web services it says "starting" but after a few minutes it stops without starting the service.

Thanks 

There was an issue today and you run thru the fix steps  below and see if it fixes it.

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

Malwarebytes 3

Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix

  1. Open Malwarebytes
  2. Turn OFF web protection by Clicking on “settings”, click to turn web protection OFF
  3. Under Scan Status (right side), click next to “Updates” to have Malwarebytes download the latest database
  4. Restart PC (Note it may take up to 2 restarts after the update to stabilize the system)

To confirm that you are on the latest database please follow the steps below:

  1. Open Malwarebytes
  2. Click on Settings
  3. Click on the About tab
  4. Next to “Update package version” if you see version 1.0.3803 or higher you are on the latest database which addresses the issue.

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please repoet back either way.

 

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