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MBAM is blocking .ru sites, despite nothing coming up in a scan


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Hi,

A friend of mine installed something on his computer that gave him a virus. He came to me to ask for help, so i installed MBAM and ran it, and it removed the infected files. However, when going to a website in Chrome, it blocks a website that is a string of numbers and letters with a TLD of .ru. I have attached log files from FRST and MBAM. Thanks in advance.

Addition.txt

FRST.txt

Malwarebytes_Report.txt

Rep.txt

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Hello rocketjumpingotter and welcome to Malwarebytes...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.

  • On the Settings tab > Protection Scroll to and make sure the following are selected: Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives

  • Scroll further to Potential Threat Protection make sure the following are set as follows:

    Potentially Unwanted Programs (PUP`s)         set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s)  set as :- Alwaysdetect PUM`s (recommended)

  • Click on the Scan make sure Threat Scan is selected,

  • A Threat Scan will begin.

  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab

  • If asked to restart your computer to complete the removal, please do so

  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.

  • Wait for the prompt to restart the computer to appear, then click on Yes.

  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.

To get the log from Malwarebytes do the following:

  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options: > From export you have two options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     

  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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Hello,

 

I am the one RocketJumpingOtter was helping, my computer constantly has outbound blocks to .ru sites.

 

I have here the Fixlog - Fixlog.txt

And the scan report that you said I must copy and paste into text form - 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/28/18
Scan Time: 5:16 PM
Log File: 4f1f7ffc-0481-11e8-aaec-d4bed9beac4b.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3808
License: Trial

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-F2G73F0\scr3a

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 265522
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 47 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

 

 

Last, I have the MSRT log - mrt.log 

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As asked, here is the copy/paste log, sorry again for the trouble with that

 

# AdwCleaner 7.0.7.0 - Logfile created on Mon Jan 29 23:19:23 2018
# Updated on 2018/18/01 by Malwarebytes 
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Mail.Ru
Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Mail.Ru


***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKU\S-1-5-21-2087993591-828311285-2693424151-1001\Software\Microsoft\Gosearch
Deleted: [Key] - HKCU\Software\Microsoft\Gosearch
Deleted: [Key] - HKLM\SOFTWARE\Mail.Ru
Deleted: [Key] - HKU\S-1-5-21-2087993591-828311285-2693424151-1001\Software\Mail.Ru
Deleted: [Key] - HKU\S-1-5-21-2087993591-828311285-2693424151-1001\Software\AppDataLow\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\AppDataLow\Software\Mail.Ru
Deleted: [Key] - HKCU\Software\Google\Chrome\NativeMessagingHosts\ru.mail.go.ext_info_host


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [1724 B] - [2018/1/29 23:18:38]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

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Download RogueKiller and save it on your desktop, ensure to download correct version..

RogueKiller (X86)

RogueKiller (x64)
 
  • Exit all running applications.
  • Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue.
  • If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon.
  • Click "Start Scan" to begin the analysis. This may take some time.
  • Once the scan is complete, click the "Open TXT" button to display the scan report.
  • Copy/Paste it's content in your next reply.


Do not use the Remove Selected option until i`ve had a look at the log..
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RogueKiller V12.12.2.0 (x64) [Jan 29 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : scr3a [Administrator]
Started from : C:\Users\scr3a\Desktop\RogueKiller_portable64.exe
Mode : Delete -- Date : 01/29/2018 18:09:31 (Duration : 00:16:57)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 3 ¤¤¤
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-2087993591-828311285-2693424151-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Replaced (1)
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-2087993591-828311285-2693424151-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Replaced (1)
[Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-2087993591-828311285-2693424151-1001\Control Panel\Desktop | SCRNSAVE.EXE : C:\Windows\sshtml.scr [-] -> Replaced (C:\Windows\system32\logon.scr)

¤¤¤ Tasks : 1 ¤¤¤
[PUP.HackTool|VT.Detected] \AutoKMS -- C:\Windows\AutoKMS\AutoKMS.exe -> Deleted

¤¤¤ Files : 1 ¤¤¤
[PUP.HackTool][Folder] C:\Windows\AutoKMS -> Deleted
[PUP.HackTool][File] C:\Windows\AutoKMS\AutoKMS.exe -> Deleted
[PUP.HackTool][File] C:\Windows\AutoKMS\AutoKMS.log -> Deleted

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [https://search.yahoo.com/?type=756901&fr=yo-yhp-ch|http://ismycomputeron.com/|https://www.google.com/|https://www.google.com/] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD2500AAKX-753CA1 ATA Device +++++
--- User ---
[MBR] 0870c6b1b45a4ddf36c4fc2113ad7f6f
[BSP] 2e92586a5e8a586075569e1e18b474c7 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 549 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1126400 | Size: 237924 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

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So the popup issue is still present, just not as often. OK run the following:

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.
     
  • Open Zemana AntiMalware again.
  • Click on user posted image icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • Attach saved report in your next message.

Thanks,

Kevin

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If this is only specific to Chrome then we can make a fresh install and see if that helps....

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Does that help....
 
Thanks,
 
Kevin...
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Thanks for the update, good to hear the popups have ceased. If no remaining issues or concerns we can clean up as follows:

Delete RogueKiller portable from your Desktop, also delete this folder if present: C:\ProgramData\RogueKiller

Next,

Uninstall Zemana http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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