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I was having a lot of trouble with my computer this morning.  Jan. 27.  I isolated it to Malwarebytes.  I uninstalled Malwarebytes, and reinstalled the free version.  When I tried to activate my license , I put in the key, but the "activate now" button was not illuminated so I was unable to re-upgrade to the deluxe version, which should still be working for me.  the free version I have is the 1.0.3803, which I believe is the new edition.  What's the fix to get my deluxe version back?


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5 minutes ago, rsbud said:

What's the fix to get my deluxe version back?

We're sorry you are having problems with license validation


Please be sure you are not trying to activate your license on more computers than your license allows.


Please be sure you are entering the correct alphanumeric characters in the correct format.

For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.

"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.

The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX

(Only "new" replacement licenses have just a Key, without an ID.)



If those do not resolve your issue, unfortunately, the only folks who can help  are the Support folks at the help desk.

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE. https://support.malwarebytes.com/community/consumer/pages/contact-us
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