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I was having a lot of trouble with my computer this morning.  Jan. 27.  I isolated it to Malwarebytes.  I uninstalled Malwarebytes, and reinstalled the free version.  When I tried to activate my license , I put in the key, but the "activate now" button was not illuminated so I was unable to re-upgrade to the deluxe version, which should still be working for me.  the free version I have is the 1.0.3803, which I believe is the new edition.  What's the fix to get my deluxe version back?

rsbud

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5 minutes ago, rsbud said:

What's the fix to get my deluxe version back?

We're sorry you are having problems with license validation

First:

Please be sure you are not trying to activate your license on more computers than your license allows.

Next:

Please be sure you are entering the correct alphanumeric characters in the correct format.

For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.

"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.

The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX

(Only "new" replacement licenses have just a Key, without an ID.)

 

Next:

If those do not resolve your issue, unfortunately, the only folks who can help  are the Support folks at the help desk.

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE. https://support.malwarebytes.com/community/consumer/pages/contact-us
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