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MPORTANT: Web Blocking / RAM Usage Issue; continued


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This lovely new patch you apparently pushed out today, caused me to spend an entire day of trouble shooting what I thought was RAM/Memory issues, even swapping out 4 different sticks of RAM and physically taking my system apart and re-applying thermal paste to the CPU, only to find it was Malwarebytes all along. (Malwarebytes had my system so locked up, I couldn't even get in to task manager to see what was sucking up all my resources, until I checked in safe mode and finally saw what the culprit was). I couldn't even uninstall it in Windows, and had to boot into safe mode to finally uninstall Malwarebytes. Now with it MIA from my system, my system is humming along nicely, but I'm sans a product I paid for and the security it was supposed to provide.

An additional bit info on this, not only did your patch cause Malwarebytes to use 100% of CPU and RAM resources, it also was disabling real-time protection on both it and Norton, making my system very vulernable. Malwarebytes was acting very much like a nasty bit of malware, rather than the protection from malware it is supposed to be. Maybe let me know when and if it's safe to ever install this again, or please provide information on how I can obtain a refund?

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.

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