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Web protection not turning on


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Ok so im on Malwarebytes version 3.3.1.218

and update package version 1.0.3804

 

 I am confused . I had issues with my pc where it kept freezing earlier today i dont know if this is linked to it but after like 2-3 hours of rebooting the freezing stopped but now that it stopped i have this new error : " REAL TIME PROTECTION TURNED OFF " when i try switch it on it just won't work.  Please help. Thanks  have a good day

It also crashes saying something like "service stopped working the the program will restart" I was having no issues till today. 

Edited by Ishy
Needed to add extra info.
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Hi @Ishy,

The update package released a few hours ago fixed the memory issue.

For your real-time protection issue, can you provide these logs in your next response:

Quote
  1. Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  2. Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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Happened to me and a friend of mine this morning.

I suspect a bad download of definitions corrupted MB.

Go here:

https://downloads.malwarebytes.com/file/mb_clean

and download and run the cleaner.

It will remove MB then force a reboot then download a new copy of MB.

It will preserve your license during the process.  That fixed MB for me and got rid of the black screens that were killing my PC.

 

 

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My most urgent problem is the recurring notification regarding Web Protection being off. My laptop is also sluggish so there could be a memory issue as well.

I have applied the previously provided fix (download latest DB , reboot, turn protection on). Right now I am running:

Malwarebytes version: 33. 1 .2183
Component package version: 1 .0.262
Update package version: 1 .0.3804

Edition       Windows 10 Pro
Version     1709
OS Build    16299.192

on a 64-but laptop.

I have attached the FRST and MB-Check results from my laptop.

Could this problem be a consequence of a a conflict with Defender from Windows Fall Creators (1709)?

Ad, if so, how can we resolve it?

 

Addition.txt

FRST.txt

mb-check-results.zip

Edited by Quarantain
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@Quarantain  https://downloads.malwarebytes.com/file/mb_clean go here and run the cleaner. It fixed it for me. Admins will go very technical even tho the resolution to the problem is simple. 

However please do be careful do not turn off your pc while the cleaner reboots.  

This is what the cleaner does:

Uninstalls malwarebytes

reboots

upon reboot you will find a installer pop up asking if you want to reinstall malwarebytes

Hit yes and it will reinstall it and it preserve your license key so you dont have to go through the hastle of typing your license key out again. 

If anything does go wrong not to worry because when it reboots it creates a notepad file containing your key. 

 

Hope all goes well.

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