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How many restarts before the internet starts working again?


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So just last night I upgraded to MB3 and felt so proud of myself for being proactive about system safety. Cut to this morning. My computer turns on but keeps freezing. I can't do a damn thing about it because clicking does nothing. Even the clock freezes. I can't download anything to fix it with, because again, the internet will not open at all. I hate this stupid program and I want my money back. 

 

 I am posting this from my phone because again, the computer is useless now.

Edited by mbwreckedmycomputer
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HI @mbwreckedmycomputer,

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.

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So I too found out the hard way about this lovely bug, only now it's seemingly taken on a new added side-effect: Telling me that Windows is unable to access the specified path or file because I 'may not have the required permissions'. MB3 is the only change I made before the thing started acting out. I want my money back. 

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Hi @mbwreckedmycomputer,

Can you please follow the instructions here and collect some logs. This does not sound like the memory issue everyone else had.

Quote
  1. Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  2. Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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Here's some instructions from Microsoft on how to get into Safe Mode with Networking. Once you do, open Malwarebytes and click Check for Updates. Once you are sure you have the latest version (as of right now it's 1.0.3804) then you can reboot to normal mode and your computer should be functioning normally

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Edited by dcollins
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@mbwreckedmycomputer I am sorry for this problem. We should be able to get the PC to reboot in to Safe Mode with Networking with minimal UI. Please try the following:
 

  1. Press the Windows key and R to open the Run dialog box
  2. Enter the following: shutdown.exe /r /o /t 00
  3. Press Ok on the Run dialog box
  4. When the Choose an Option screen loads, select Troubleshoot > Advanced Options > Startup Settings then click Restart
  5. After your PC restarts select 5 or F5 to load Windows in to Safe Mode with Networking.
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