mbamservices.exe loads memory until computer crash

[donniedy]

Today I saw a notice that Malware Bytes have some protections off on my computer. As I opened the app to check what was going on I noticed mbamservices.exe increasing the memory count on Task Manager until there was no more memory left. The computer froze until it crashed my browser and all tabs open. All the memory.

As I opened the browser again and there was mbamservices.exe increasing the memory count and crashing it. I uninstalled the app and installed it again but the same issue kept occurring. I rebooted the computer after the last crash and the issue continued. I had to disable the service on Services.MSC.

I cannot find what is the problem. I have paid for the Premium service in December and never had any problems.

Any thoughts and help?

Thanks.

 

Edited January 27, 2018 by donniedy

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
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     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
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[Clintlgm]

Should be fixed by now. Happen about 11:00 central for all 3 of my computer that was turned on. After running a full Norton scan and finding nothing. I restored a backup from yesterday and all is working well again.

Mbam ran an update during a full scan after the restore I think what ever happen they fixed it.

[nikhils]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.