GenericDM Posted January 27, 2018 ID:1207066 Share Posted January 27, 2018 (edited) I've had malwarebytes premium for about a year now, however when I restarted my computer a few minutes ago my malwarebytes was asking me to buy premium. Before I restarted my computer I noticed that things were taking more RAM than they should've been and working slower than they should have been. Scan log and FRST logs are attached. [EDIT] Web protection also turned off and refused to turn back on. Addition.txt FRST.txt scanresults.txt Edited January 27, 2018 by GenericDM additions Link to post Share on other sites More sharing options...
GTX Posted January 27, 2018 ID:1207131 Share Posted January 27, 2018 Looks like we are all having the same problem of high RAM grabbing and system then collapsing. Just seen a Staff member reply to another requesting to uninstall and install the latest version from their site. I too this evening have the same issue. Link to post Share on other sites More sharing options...
Staff Swiped Posted January 27, 2018 Staff ID:1207241 Share Posted January 27, 2018 Hi @GenericDM and @GTX We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. Link to post Share on other sites More sharing options...
GenericDM Posted January 27, 2018 Author ID:1207269 Share Posted January 27, 2018 Thanks Swiped! Link to post Share on other sites More sharing options...
CBers Posted January 27, 2018 ID:1207561 Share Posted January 27, 2018 (edited) Same here, but on 2 separate Pcs. I've had to disable the service as it was killing both PCs - both running Windows 10. One PC has 40Gb RAM and MWB was using ~33Gb of it. MalwareBytes version I'm running is v3.3.1.2183. I have been using MWB for over 2 years without an problems like this. Thanks. Edited January 27, 2018 by CBers Link to post Share on other sites More sharing options...
thisisu Posted January 27, 2018 ID:1208009 Share Posted January 27, 2018 1 hour ago, CBers said: Same here, but on 2 separate Pcs. I've had to disable the service as it was killing both PCs - both running Windows 10. One PC has 40Gb RAM and MWB was using ~33Gb of it. MalwareBytes version I'm running is v3.3.1.2183. I have been using MWB for over 2 years without an problems like this. Thanks. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you. Link to post Share on other sites More sharing options...
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