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MBAMservice sucks up 50+gb of ram, and eventually forces windows to reboot

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attached are screenshots of process explorer.

mbam800megs shows mbamservice sucking up about 800mbytes just a few seconds after manual start.

about 30 seconds later, mbamservice is now sucking up about 3 GIGABYTES of ram

another 30 seconds later mbamservice is now sucking up about 5 GIGABYTES of ram.

 

This is highly unusual. I've never experienced issues like this with malwarebytes. This just started happening this morning, about 2 hours ago.

If I let it go for a few minutes, it will suck up all memory and eventually bring Windows crashing down. This happened repeatedly.

Only other symptom is that the website protection has been turned off, and won't turn on. I've disabled Windows defender (because it used to suck a heck of a lot more than MBAM ever did... before today.)

I have an actual license for malwarebytes premium.

HEEELP!!!

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/19/17
Scan Time: 12:34 PM
Log File: 100075fe-0cdb-11e7-9cc3-448a5b6dcb57.json
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1394
License: Premium

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 522329
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 3 min, 20 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

mbam3gigabytes.png

mbam5gigabytes.png

mbam800meg.png

mbamversion.png

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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