Web Protection won't start and RAM usage rises until PC flakes out

[dma1]

Something happened with MBAM today...

I've got 32 GB of RAM and suddenly a massive amount of it is being used. Web-Protection never starts.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

1 minute ago, dma1 said:

Something happened with MBAM today...

 

[dma1]

I created the "mb-check-results.zip" file if it's still needed to help troubleshoot. I'll upload if you guys could use it in troubleshooting, but maybe you already know what the problem is and it's not needed. 

[dma1]

I just uninstalled it and rebooted so I wouldn't have memory issues. I'll check back later and see what's up, then re-install once the coast is clear.

[Morrile]

Managed to resolve mine. Used the mb-clean-3.1.0.1031.exe and uninstalled the application, rebooted and downloaded and reinstalled, all previous problems gone. 

[BMD]

Yeah, I had to quit it after start-up just to post.  Same problem here.  Computer is unusable with it running, all 16GB eaten.

[thisisu]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.