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IMPORTANT: Web Blocking / RAM Usage

RubbeR DuckY

By RubbeR DuckY
in Malwarebytes News

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Gregory Norris

Gregory Norris

Posted
Posted

Thank God it's fixed.  I had to disable mbam for a while so it would stop crashing my system but it's working now.  Honestly had me pretty freaked out since I couldn't access the support site either (apparently it's under maintenance though it could be my blockers) and there was the whole CCleaner scare recently (the attackers took over the update server).  This machines starting to get a bit old too and it's always on so I was a little worried about hardware at first (though that fear subsided when I traced the problem to mbam service).  After all these years using mbam (and more recently mbam pro) I can honestly say I've had very few issues over the years.  A few false positives back in my portable apps days (the compression wrapper used for the apps was also used in some malware), an issue with the UI not starting when I got pro (that seems to be fixed now though originally I just delayed my startup), and then this today.  Overall I'd say it's a really good track record and I plan to continue to use and support mbam as long as I can.  As a testament to how long it's been since I've used the forums (and a good measure for how rarely I've had major issues) I had to reset my password to access the forums because neither my old notes nor my password manager had it.

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DelilahSue

DelilahSue

Posted
Posted

Thanks to all for the advice on how to get past this issue.  Unfortunately, I was never able to get in to MWB to install the update.  I was, however, fast enough to get into Uninstall, so I did.  I am hoping that after a little time passes I will be able to re download and reinstall using the original key that I was given when I bought the product.  

Also hope for some sort of communication from y'all with instructions on how to move forward.  

Good luck. 

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Jessmomof2

Jessmomof2

Posted
Posted

I uninstalled mwbt. Turned computer off for at least 5 minutes then turned back on and then rebooted again where I was finally able to reinstall with my license key and at first under about I still had old package version but as it has been scanning my computer it now has an updated version of 1.0.3804.  So far under protection my web protection is staying on along with the others.  Hope this helps someone else like me that is not a computer person.

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X-Ray

X-Ray

Posted
Posted
25 minutes ago, hzeric said:

Situation was very frustrating; but must admit that the Weekend-Response Team did a Great Job.  Here, on my system, as far as I can tell, the issue is solved.

Count on Malwarebytes commitment to review the release process.

Thanks anyway & keep up the good work

Good job? Wait what? Are you kidding?

This GAU (DBA) has ruined my Saturday so far.:-(

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Rolphe

Rolphe

Posted
Posted
6 minutes ago, DelilahSue said:

Thanks to all for the advice on how to get past this issue.  Unfortunately, I was never able to get in to MWB to install the update.  I was, however, fast enough to get into Uninstall, so I did.  I am hoping that after a little time passes I will be able to re download and reinstall using the original key that I was given when I bought the product.  

Also hope for some sort of communication from y'all with instructions on how to move forward.  

Good luck. 

uninstall and reinstall malwarebytes. setupfile: https://www.malwarebytes.com/ that fixed it for me

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GavinP

GavinP

Posted
Posted (edited)

OK, looks like the patch has come through so I'm able to access the internet with my machine (and MB is back in my tray)

All's well that ends well I guess... But this has given me like six hours of stress and worry. 

Will think long and hard about uninstalling MB from my machine - I renewed my yearly subscription exactly one month ago - How do I stand about getting my money back for the remaining 11 months if I uninstall?

Edited by GavinP
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Gregory Norris

Gregory Norris

Posted
Posted

For those having network issues my best guess would be that something got corrupted.  I'd suggest running the Windows diagnostic tool on it and maybe trying to reinstall the drivers.  It is possible that some hardware got burned out but if it did that's not really mbams fault (yes the faulty update caused memory and network problems but if it actually burned something out that means that the cooling system was insufficient and the computer failed to shutdown when it should have).  My laptops running a gen 3 or 4 I7 which was still pretty new at the time, it's always on, always a bit hot around the fans but aside from killing my battery (because I didn't use it off charge enough) the system is still running strong after several similar issues throughout the years caused by other programs and sometimes Windows itself.  The mbam team should have sent out an email but they identified a new problem and got it fixed in a relatively short timespan which unfortunately happened to coincide with planned maintenance (or so I presume) of the support server (I suppose it's also possible the support server got the bad update as well but they probably have protection against that).

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gapch12

gapch12

Posted
Posted
3 hours ago, RubbeR DuckY said:

Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it.

If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer.

The root cause of the issue was a malformed protection update that the client couldn't process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines. To say I am heartbroken is an understatement.

We are working hard to not only triage your issues and get your computer or business back up and running but to also rebuild your trust. We are going to overhaul how we publish these protection updates so that this never happens again.

I am personally available to discuss both on this forum via personal message or at mkleczynski@malwarebytes.com

 

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

What if you have Malwarebytes 64-bit..what version would that be?

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