Tnelson Posted January 27, 2018 ID:1206454 Share Posted January 27, 2018 Read some of the forum posts and it seems like this is a widespread issue with MWB or something interacting with it. Making a unique post because I noticed the issue on both my desktop and laptop at about the same time (thank you Rainmeter). Noticed that MWB was turning off live web protection on it's own and got concerned when I found it was doing it on both my laptop and PC. When I was troubleshooting on my own (why isn't it working, oh hey MWB is eating all of my RAM and CPU, restart PC, turn off MWB & turn back on MWB, reinstall MWB, power cycle PC, etc.) my desktop threw an error window with the text "Unable to contact license server". Attached the mb-check-results from my laptop, and will do the same for desktop if necessary. mb-check-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 27, 2018 Staff ID:1206455 Share Posted January 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Tnelson Posted January 27, 2018 Author ID:1206499 Share Posted January 27, 2018 And on a side note, MWB doesn't actually stop coin-hive sites if they run the script on repeat. It didn't bother me at first (just another way of paying to access content), but if there's a way to halt the scripts from firing, that'd be awesome. Link to post Share on other sites More sharing options...
vbarytskyy Posted January 27, 2018 ID:1208024 Share Posted January 27, 2018 We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: Link to post Share on other sites More sharing options...
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