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Tinarose

MB Tried To Kill My New Laptop

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I'm Very Unhappy With Malwarebytes - Paid  :(

My laptop (Windows 10) is only a few months old. And today MB almost killed it. I just pray to god there hasn't been any lasting damage.

I was only reading a book from google play when my laptop just went crazy, freezing and crashing, and MB real time protection was turned Off.

After googling with my Chromebook. Because it certainly wasn't possible to google with my laptop. I realised the problem was MB. I tried to uninstall MB but that wasn't possible. It was acting more like a virus than an antimalware. 

For anyone else with this problem - This is what I did...

1) Start Windows In Safe Mode

Instructions For Windows 10: https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Note: Use the second set of instructions. From The Sign In Screen. Keeping your finger on the Shift Key as you click Restart and still keep your finger on the Shift Key if you have to click Restart Anyway.

Note: I Chose Option 4 From The Menu... Safe Mode Without Network (Internet) 

2) Uninstall Malwarebytes

Note: If nothing happens for ages... Just Wait! It took a good five minutes or more before the uninstall bar started moving and it was uninstalled.

 

I Will NOT Be Reinstalling Malwarebytes. 

Especially if the Free Version has done the same to my sons Windows 7 Desktop. I'm to scared and worn out to turn it ON and find out at the moment. 

 

Safe Mode Instructions For Windows 7: https://support.microsoft.com/en-gb/help/17419/windows-7-advanced-startup-options-safe-mode

Safe Mode Instructions For Windows 8: https://support.microsoft.com/en-gb/help/2809468/how-to-easily-enter-safe-mode-in-windows-8-one-click-series

 

Edited by Tinarose

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.

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