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web protection wont enable

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web protection is automatically turning itself off, have reinstalled and restarted. still happening. also malwarebytes using up nearly all my resources (memory, cpu and disk) and now random messages asking me to upgrade {i'm on premium) then input my license key. it is becoming unusable. any help.

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Same issue, and i have ran mbclean reinstalled 3x, also what i am seeing is malwarebytes service growing in memory size,  current after a few minutes since boot is 15759 MB and growing, eventually into crashing all porgrams, running out of disk space on c drive once, due to large paging file(i think).. Either way behaviour is repeating every time.  I haven't checked that it is why his machine crashed but my sons machine did something similar this morning as well with premium.

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I noticed the 30 page thread addressing this,  it is going to be patched, everyone is having the same problem, for now i just turned off mb by sutting down service first in task manager and then the program.  Checking twitter and have it set to notify me when new version comes out - https://twitter.com/Malwarebytes


Bummer i wasted 2 hours of my day trying to fix this! oh well.

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  • Administrators

Hi everyone,

This issue has been resolved. We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. 




Head here for more info: 



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