Web PROTECTION SERVICE

[julius689 0]

Hi there,

MBAM 3.3.1 doesnt work anymore all of a sudden. Web protection doesnt turn on and it keeps crashing my pc. This isn't cool its the second time this happens. I am thinking about switching to Kaspersky soon if these error come up all the time. This isnt the first time this happens and certainly not what I pay for. Last time the only solution was to reinstall windows completely. I am not doing that again. Please help it was working last night. I am on windows 10 and no other anti viruses software is running. Please help?

[Malwarebytes 1]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

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• Farbar Recovery Scan Tool (FRST)
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     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
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  3. Press the "Scan" button
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     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
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  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
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[thisisu 17]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.