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Jeemag

Malwarebytes Causing Problems

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  Hello,

 

  I've had to uninstall MWB Pro as it was suddenly causing problems. Because I had to uninstall to get this far, I can't say what version it was.

 

Windows 7 booted normally and behaved normally until the yellow box came up in the notification area asking me to turn on som protections that were not turned on. Doing anything with this box (even dismissing it) caused the machine to slow to a crawl with CPU at 80% or so and eventually locking up completely. It would then behave normally until MWB's yellowbox comes up ...

 

I'm running Kaspersky 2018 Internet Security so MWB isn't too important, but is very useful for finding PUPs and other trash.

 

Should I download MWB again and install ?

 

Regards

Cheemag

 

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Give it a day or two for the team to fix this issue. I too have uninstalled for now. Shame because i actually paid for this software...

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I wouldn't install it right now.

It's a weekend so I'm guessing there won't be any meaningful response until Monday at the earliest.

I had to uninstall the product & then run the mbam-clean program to get the service completely out.

Too bad there is no ability to download a prior version.

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See this topic.  I'm going to use that one as the "central" one for this situation.
https://forums.malwarebytes.com/topic/219940-massive-memory-leak-uninstall/

Meanwhile, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

 

Edited by usasma

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17 hours ago, PaulF said:

I wouldn't install it right now.

It's a weekend so I'm guessing there won't be any meaningful response until Monday at the earliest.

I had to uninstall the product & then run the mbam-clean program to get the service completely out.

Too bad there is no ability to download a prior version.

  Hello,

 

  Too late - it's gone - I had to uninstall it to get this far.

 

Regards

 

Cheemag

 

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17 hours ago, usasma said:

See this topic.  I'm going to use that one as the "central" one for this situation.
https://forums.malwarebytes.com/topic/219940-massive-memory-leak-uninstall/

Meanwhile, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

   

 

Thanks,

 

  Not much point in collecting anything as I've uninstalled it.

 

   It wasn't blue-screening just hijacking the processor and locking the system up.

 

However if you wish I'll run the tool, but Geek uninstaller did a very good job of uninstalling MWB.

 

Regards

 

Cheemag

 

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On 1/27/2018 at 12:14 PM, PaulF said:

I wouldn't install it right now.

It's a weekend so I'm guessing there won't be any meaningful response until Monday at the earliest.

I had to uninstall the product & then run the mbam-clean program to get the service completely out.

Too bad there is no ability to download a prior version.

The latest download from https://downloads.malwarebytes.com/file/mb3 has the fixed database in it

 Download and Run the installer. Please restart the computer after the install.

@Jeemag

Edited by Porthos

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