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Web protection off, unable to contact license server

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Brynnvincible

Brynnvincible

Posted
Posted (edited)

I'm having the same issue, it just started today.

I get the message:
"Unable to contact license server.  Check your network settings or contact your system administrator for help."

Then the CPU and Memory Usage spike to very high levels and my PC basically becomes pretty much unusable until I kill the Malwarebytes service.

I ran mb-clean, reinstalled and then got the same issue again nearly immediately.  It should also be stated that Malwarebytes is not scanning or anything at this point, so there is no explanation for the enormous CPU usage.

mserror.png

mserror2.png

Edited by Brynnvincible
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jwolf76

jwolf76

Posted
Posted (edited)

Same problem on both of my machines. Like @Brynnvincible, MWB was using over 75% of available memory on one machine for no apparent reason. Reinstalled from fresh installer downloaded today and now it won't even stay running.

EDIT: clean tool failed, too.

mb-check-results.zip

mb-clean-results.txt

Edited by jwolf76
Added mb-clean-results.
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LennyMB

LennyMB

Posted
Posted

Add me to the list - my desktop eventually crashes, my laptop somehow manages to keep chugging along, but same symptoms on both. RAM is almost 100% used by MalwareBytes Service and CPU usage is high too. 16GB of RAM on each machine.

Also, weird to me that I would go to a third party software download site for Malwarebytes troubleshooting help. Both Windows and Norton flagged the software, so I deserted that route. I am not comfortable doing that.

For now I just turned off the option to start real time protection when windows starts.I know we'll get a solution to this eventually, so I figure this is easier than uninstalling.

 

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Bonvant

Bonvant

Posted
Posted

Same Problem here...

After trying many things others have mentioned I did the following and so far (fingers crossed) it's working.

I got the idea from Brynnvincible's post, in that high memory use was reported.

I went to 'Task Manager',

Selected the 'Processes Tab',

Clicked on the drop-down arrow for 'Malwarebytes Service',

Right Clicked on 'Malwarebytes Service' and selected 'Open Services'

In 'Services' I selected 'Malwarebytes Service'

Then selected 'Restart the service'

And Voilà, still working so far.

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Peskie

Peskie

Posted
Posted

I also shared it on the reddit malwarebytes page after it was reported as being solved with the latest updates (alas not for me). Just glad you mentioned/suggested restarting the service as I was initially sceptical that would work as you'd think stopping and restarting the app was practically the same when it wasn't

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