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DavidTheGnome

Web protection wont turn on

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Hi, I can't seem to get my web protection to turn on. It just went off this morning for no discernable reason.  I'm not very tech savvy, does anyone know how to get it to turn back on? I've uninstalled and re-downloaded the program and web protection was up for a bit and then down again. I've seen in other posts regarding this topic, people were asked for logs and so forth, but I'm not even sure how to procure such things. 

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Me, too.  What's happening?

I have gone to Protections, attempted to turn on Web Protections, the oval has turned green and indicated "Starting", but when I try to get back to what I'm doing (watching a soccer match on-line), it seems that Web Protections does not succeed in "Starting".  Next time I check, it's Off.

Edited by JTML
Description of what it looks like from my end.

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This problem also started happening with me this morning on both of my machines. I tried rebooting and enabling "web protection" from the GUI but neither option worked.

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4 minutes ago, user32 said:

This problem also started happening with me this morning on both of my machines. I tried rebooting and enabling "web protection" from the GUI but neither option worked.

Hmm, perhaps there's some issue with their servers 

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Same problem here, which also started this morning. I noticed the memory usage went up to nearly 100% when I tried enabling "web protection" and bogged down my machine.

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1 minute ago, J-C said:

Same problem here, which also started this morning. I noticed the memory usage went up to nearly 100% when I tried enabling "web protection" and bogged down my machine.

my comp just had a siezure of some sort and i had to manually reboot it perhaps for the same reason. new computer, first time something like that has happened

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Me-three.  I leave my computer on 24/7, and this morning (1/27/2018), it was unresponsive and needed to hard reset it. Didn't use it at all yesterday.  Reassuring it just isn't my problem, but not reassuring that Malware Bytes would barf like this.  

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4 minutes ago, mga said:

Me-three.  I leave my computer on 24/7, and this morning (1/27/2018), it was unresponsive and needed to hard reset it. Didn't use it at all yesterday.  Reassuring it just isn't my problem, but not reassuring that Malware Bytes would barf like this.  

Yes, it not being solely just my problem is re-assuring. But it also means the problem is in a sense bigger I guess? Ugh, the whole thing is frustrating. 

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After having it running long enough, turns out the Web Protection not staying on was the worst.  It's the memory usage (see the other hot thread in this forum), and sure enough, after a re-install of MBAM Web Protection was working, but memory usage was growing out of control.  Time to uninstall and check back here in a few days to see if things are fixed, and what their clear and honest explanation is for this.  Fingers crossed it isn't a hack/hijack/compromised server.

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Same here.

Web protection off and MBAMService.exe started to drain all the life from my computer. Sudden BSOD.

May be some bad update? Some server collapsing?

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.

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