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Mbamservice using over 8GB of memory.

dmitche3
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dmitche3

dmitche3

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So my nightmare begins again.  First off my machine crashed while playing a game.  I reboot and run chkdsk and a scan just for the heck( it ran yesterday with unnoted issues..  I notice mbamservice creeping up and up in memory usage to over 8GB of memory.  I rebooted before I ran out of RAM as I wasn't sure what my virtual memory was set to, possibly none.

As the machine reboots I notice mbamservice running and already up to and over 2gb of memory.  So what the hell, uninstall and reinstall.  3 times to reinstall as the license server is not responding. Nor are the updates.  I can access other sites fine so it isn't an internet issue.  I haven't installed any new software on my machine in months.

 

Now I'm stuck with the fresh install with no updates which I'm sure that they will fix by next week.

My question is why is mbamservice eating up such an absurd amount of memory. ever?!?!?

 

Updated:  Btw the web protection issue is still there. It won't turn on.  IT turned itself off when I had to reboot and I can't get it to work again.  Probably because the servers that it uses from malwarebytes are down and it can't communicate with them.  Wish I had thought about this before I started to try and fix this mess.

Edited by dmitche3
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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Puggo

Puggo

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I made an account just to get help with the same issue. Mine would continually eat ram until it used all my 32GB. I had to uninstall it t stop my PC crashing. I managed to get a screenshot of my task manager before I uninstalled it; It got to 8GB but it didn't seem to be slowing down. Weird.

MalwareBytes HighRam.png

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dmitche3

dmitche3

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Thank you.  I agree with you about it being an MB issue but when will they fix it?  I'm shutting off the service for the time being as I'm going to crash again if it keeps growing. :(  I killed the service once but it restarted as it is set up to do and it is growing again.

Edited by dmitche3
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Cieron

Cieron

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Today, MBAMService.exe kept using all my RAM (18 GB) and freezing my computer. After trying several attempts (and requiring to force my computer to turn off manually several times), I managed to stop the service working in Task Manager and then uninstall Malwarebytes.

What the hell is happening? It seems from Googling the problem that this is a bug that many people are experiencing.

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dmitche3

dmitche3

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Finally, got it to stop.  Changing the service to manual in the services is not enough, I had to set it to disabled to stop it from running.  Won't delete yet. 

I'll bet 100% that the idiot programmers ASSUMED that the servers would be up 100% of time. Now that they are failing the program is failing to recognize the servers being down and the code is probably looping around and around starting up the same methods trying to communicate with the server, thus causing the memory issue.

Idiots.  And what is up with the "new member". lol.  Been a customer for nearly 5 years.

 

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nikhils

nikhils

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.

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