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ArKay99

MWB 3.3.1 Just started eating memory until crash and more issues

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Hi, it looks like I've got the problem lot's are experiencing. 3 days ago I had a problem with my computer shutting down because of a bios misconfiguration and processing some video files with Movie Maker. After that was resolved I started to get the pop about web protection not on and I couldn't turn it back on. I downloaded the MB-Clean tool and used it to do a clean removal and reinstall of MWB 3.3.1 yesterday and it appeared to fix the problem. About 15 mins ago, while on the web doing some searches I got a low memory warning and then a BSOD. After the dump and reboot I opened Task Manager and watched the processes window and saw MWB eating memory at about 32 megs every update until I had about 1/2 my memory used up.  I ended the process but it restarted and commenced the same leakage. So, I ended the process and used MB-Clean to remove MWB and reinstall again. This time it took forever to install and when the welcome screen showed it revealed a standard license. When I input my license key it appeared to accept it but never updated. So, I removed MWB using the  Programs and Features selection in Control Panel. I am currently not using MWB until this is resolved. I'm hoping it's a problem with the software and not an attack.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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The problem has been resolved. I downloaded and installed the most recent version with the version of MB-Clean I had downloaded 3 days ago and it's all working correctly now. Thanks for the quick fix!

 

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.

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