Malwarebytes crashing My pc?

[TomSummers]

So ive been having the real time protection issue but i recently noticed that Malwarebytes is using a feck tonne of memory which looks like is the reason for my pc to crash?

 

is this the case is there anyone else with this issue and can explain what is going on and what i can do to stop this 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[TomSummers]

so until a fix has been released ive uninstalled the program and will look for other anti virus protection in the mean time 

[Puggo]

Same here. It's a problem with MalwareBytes. I didn't notice and it crashed my PC twice. On my end it basically used all my ram.

[MadMertz]

I have uninstalled from 2 PC's. I can always reinstall when it gets fixed.

[nikhils]

Can you please try these steps and let us know if that fixes the issue:

1. Restart machine.

2. Click on Check for updates in the MB 3 

3. After the updates have been downloaded and say current reboot machine again.

This should fix the issue.

Please let us know.

Thank you.