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Gower

GUI stops responding, extreme memory leak, unable to contact licence server

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Hello, so today I encountered a new problem with my MBAM, seemingly out of nowhere. Never had this before.

So I woke up, turned my screen on and my PC was completely 'censoreded up'.

Loads of things had stopped working, I checked task manager and MBAMService.exe was having extreme memory leaks. I tried shutting it down, unable to. Had to do go through CMD and do it. And everytime, I shut MBAMService.exe down, it automatically started itself again. And it was still leaking, everytime. It went up extremely fast as well, several gigabytes in 30 seconds.

QI9y8Y0.pngCPU, Private memory, RAM.

Video example:

 

I have now just tried reinstalling MBAM, restarting my PC several times as well. The memory leak is gone, that's great. BUT, everytime i open the GUI and I click something, it stops responding. Unable to do anything at all in the GUI for 5 minutes. Also MBAM is unable to contact the licence server for some reason. I checked my hosts file and nothing is blocked.

 

UPDATE:

As I am writing this, MBAMService.exe has started with the memory leaks again. It's right now using 8 gigabytes, going up fast.

Please help, thanks!

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5 minutes ago, Gower said:

Hello, so today I encountered a new problem with my MBAM, seemingly out of nowhere. Never had this before.

So I woke up, turned my screen on and my PC was completely 'censoreded up'.

Loads of things had stopped working, I checked task manager and MBAMService.exe was having extreme memory leaks. I tried shutting it down, unable to. Had to do go through CMD and do it. And everytime, I shut MBAMService.exe down, it automatically started itself again. And it was still leaking, everytime. It went up extremely fast as well, several gigabytes in 30 seconds.

QI9y8Y0.pngCPU, Private memory, RAM.

Video example:

 

I have now just tried reinstalling MBAM, restarting my PC several times as well. The memory leak is gone, that's great. BUT, everytime i open the GUI and I click something, it stops responding. Unable to do anything at all in the GUI for 5 minutes. Also MBAM is unable to contact the licence server for some reason. I checked my hosts file and nothing is blocked.

 

UPDATE:

As I am writing this, MBAMService.exe has started with the memory leaks again. It's right now using 8 gigabytes, going up fast.

Please help, thanks!

bug in the new update. 

 

disable the service in services.msc, and set recovery options to 'take no action' for now, until they fix this horrendous bug 

See my post for how i killed the service altogether 

 

Edited by zytherxyz

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Hi @Gower

Glad to hear that the latest update fixed your issue.

@zytherxyz We've resolved the issue and have released a patch for this issue with Database 3803. If you are still having issues, please update to the most recent update database by clicking on Updates on the Dashboard. 

DB.PNG

App.PNG

 

Head here for more info: 

 

Thanks,
Cecile

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