BigMike317 Posted January 27, 2018 ID:1204986 Share Posted January 27, 2018 How do I get a refund? I have no confidence in your software anymore. I spent a half hour trying to find the malware that disabled web protection and caused my PC (which has 24GB of RAM since I produce music) to max cpu and RAM. It's your product. It is the malware. I have no idea how you could push out an update that blocks google, dropbox, disables web protection and has the most egregious RAM leak I've ever seen. I'm probably going to use a different company's malware/AV and I'm certainly never buying another product you guys put out. I've already uninstalled MWB so my PC is usable again. Your products used to be good, but they've gotten progressively worse and have a ton of false positives and don't detect doubleclick adware and those bitcoin malware and this is just the last straw You're not even addressing this on twitter and I'm very disappointed with your company and its product. Are you even fixing this? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 27, 2018 Staff ID:1204987 Share Posted January 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
SinanOnline Posted January 27, 2018 ID:1205011 Share Posted January 27, 2018 Why should you get a refund? Link to post Share on other sites More sharing options...
exile360 Posted January 27, 2018 ID:1205037 Share Posted January 27, 2018 I believe there must be an issue with the most recent database update as my installation is showing the same problems as are many others. I'm certain the Malwarebytes team will resolve this issue shortly. In the meantime, it may be best to terminate mbamservice.exe if quitting Malwarebytes the normal way (right-click tray icon and select "Quit Malwarebytes") to prevent further performance degradation, then watch the forums here for an announcement from the Malwarebytes staff when the issue has been resolved. Link to post Share on other sites More sharing options...
Karantan Posted January 27, 2018 ID:1205067 Share Posted January 27, 2018 I agree with your statements. I have also lost trust in their software. This should not even happen. Link to post Share on other sites More sharing options...
sosh Posted January 27, 2018 ID:1205085 Share Posted January 27, 2018 (edited) relax, malwarebytes is one, if not the best, against malware of all kinds. Just wait for a patch, you can disable or uninstall malwarebytes till then. Make sure to save your key license somewhere. edit: ive been using malwarebytes for like 3 years. first time this happend. Edited January 27, 2018 by sosh Link to post Share on other sites More sharing options...
Karantan Posted January 27, 2018 ID:1205113 Share Posted January 27, 2018 Just now, sosh said: relax, malwarebytes is one, if not the best, against malware of all kinds. Just wait for a patch, you can disable or uninstall malwarebytes till then. Make sure to save your key license somewhere. How could you even say that? They just pushed an update that makes our computers unusable if we use the software we pay for. Link to post Share on other sites More sharing options...
BigMike317 Posted January 27, 2018 Author ID:1205139 Share Posted January 27, 2018 (edited) Thanks @exile360. I just un-installed the software though. I literally have a product that is the malware that made my PC un-useable. I'm actually more worried about MWB than malware at this point. It didn't catch the last bit of malware I picked up either. One of those new bitcoin miners, and I had to remove it manually. I'm just extremely disappointed with the company at this time. What's worse than the RAM leak is the complete lack of customer service and updates provided. Auto-replies, no way to reach them on forums, not responding on twitter. Edited January 27, 2018 by BigMike317 forgot something Link to post Share on other sites More sharing options...
SinanOnline Posted January 27, 2018 ID:1205175 Share Posted January 27, 2018 There is no lack of customer service, it's a lack of you not being able to find the help needed. They already responded dozens of times that a fix for this problem will be aired soon. Link to post Share on other sites More sharing options...
ParanoiaBoy Posted January 27, 2018 ID:1205177 Share Posted January 27, 2018 I AGREE WITH YOU, THEY USED TO BE GOOD, NOW THEY'RE JUST THE NEXT MONEYGRABBERS Link to post Share on other sites More sharing options...
LyleVertigo Posted January 27, 2018 ID:1205192 Share Posted January 27, 2018 lol, relax chicken little, no software out there has never been released without any hiccups. Malwarebytes is still the best antivirus out there. Give them a few hours to fix the problem and then you can feel safe again in the dark reaches of the internet. Link to post Share on other sites More sharing options...
ThreeCharactersLong Posted January 27, 2018 ID:1205230 Share Posted January 27, 2018 10 minutes ago, SinanOnline said: Why should you get a refund? Because their software is causing the very problem it should be protecting against. If I buy a vacuum cleaner that suddenly starts spewing dust and debris all over my house, I am certainly going to ask for a refund. Link to post Share on other sites More sharing options...
hydra Posted January 27, 2018 ID:1205260 Share Posted January 27, 2018 Myself and several friends ran out of memory, crashed with black screens. I had to quit Malwarebytes to get here! Right before crash I lost online protection. Bad update, again???? Link to post Share on other sites More sharing options...
SinanOnline Posted January 27, 2018 ID:1205290 Share Posted January 27, 2018 This is bullshit because the problem is already being fixed and will be gone in shortly. It is a software, a virtual piece of code that can be updated quickly, not a vacuum cleaner that needs to be produced out of physical ressources. Please use better comparisons next time. Link to post Share on other sites More sharing options...
exile360 Posted January 27, 2018 ID:1205345 Share Posted January 27, 2018 1 minute ago, hydra said: Myself and several friends ran out of memory, crashed with black screens. I had to quit Malwarebytes to get here! Right before crash I lost online protection. Bad update, again???? Yes, it must have been a bad update. I know they're already working on a fix. But they have to not only post a corrected update, but also test it fully internally first to make certain the issue doesn't repeat itself later on (and I'm sure they're also taking measures in the code and/or update system to prevent whatever the root cause was from occurring again in the future). For now I suggest everyone keep Malwarebytes disabled and/or uninstalled until the staff posts confirmation that the issue has been resolved (which will likely come in the form of a sticky thread in this area of the forums). Link to post Share on other sites More sharing options...
thisisu Posted January 27, 2018 ID:1207910 Share Posted January 27, 2018 We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you. Link to post Share on other sites More sharing options...
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