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ggeinec

MBAM 2.2.1.1043 constantly blocking legitimate sites

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I'm running MBAM v2.2.1.1043 (I don't see where else to post for this version) with database v2018.01.27.03 on Windows 7 Home Premium SP1. I'm also running ESET NOD32 v9.0.425.0.

Since booting up and logging on today MBAM throws constant 'malicious website blocked' pop ups for legitimate outgoing traffic when I'm in 1) Firefox 57.0.4 or 58.0, 2) MS Internet Explorer 11, and Thunderbird email client. MBAM was not doing this yesterday.

Blocked items include google.com and related domains like googleapis.com (used by the MBAM site). If I start typing anything into the search box in Firefox or IE I start getting those pop ups. If I type any URL to google into the address bar of either browser I get an immediate error from each browser that the page is not accessible or secure connection failed. This is not limited to google, it happens with many, many sites.

On another PC that is set up as identically as it can be, but with MBAM database v2018.1.24.8, none of this behavior is happening. I'm not updating that one for the time being.

Meanwhile, I see the MBAM database has been updated to v2018.1.27.6 as I have been writing this and MBAM is still popping up 'blocked' messages for legitimate sites . . .

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 2018.01.27.12 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.

To learn more about what happened, please go here:

If you continued or new issues, please start a new thread and we'll happily look into that for you.

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