Malwarebytes 3.3.1 Real time protection is off then crashed and won't start

[KValk]

I was recently on the forums trying to find a fix for the "Real time Protection not staying on" after I tried a few of the suggested items here, now Malwarebytes will not even launch. I also tried to gather logs but the MBLog creation link in the thread said it could not be reached. I tried going there manually but was not able to access that either. 

All I could get were the logs from FRST. attached.

Logs.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

[KValk]

Memory is being chewed up and doesn't stop when you quit the service. It eventually crashes my PC. I tried a full clean reinstall and it seemingly worked since web protect stayed on but I went to look at my resources again and it's still chewing up my memory. Why do you not have a way to back out to a prior version without having to hunt the web for sketchy filesharing sites with prior versions? Might be something to think about for times like this. 

mb-clean-results.txt

[dcollins]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.