BobClay Posted January 27, 2018 ID:1206723 Share Posted January 27, 2018 It looks like they're on it. See post above. Link to post Share on other sites More sharing options...
bmcl Posted January 27, 2018 ID:1206860 Share Posted January 27, 2018 Happening on all 4 of my PCs. Extremely high memory usage to the point that my machines start to shutdown with out of memory errors. I had to uninstall MWB from all four until someone comes up with a fix. This is unacceptable! Link to post Share on other sites More sharing options...
Lurkusmaximus Posted January 27, 2018 ID:1206939 Share Posted January 27, 2018 I have found that a total uninstall is not necessary. Just set the MBAM service to start manually or disabled, restart, and the memory will not be consumed and you can still work. Once they have a fix, you can set the service to Automatic Start again. Link to post Share on other sites More sharing options...
r05 Posted January 27, 2018 ID:1206980 Share Posted January 27, 2018 (edited) I had the same issue this morning - clean reinstall with mbam cleaner tool (https://downloads.malwarebytes.com/file/mb_clean) fixed the issue in my case. Regards. Edited January 27, 2018 by r05 Link to post Share on other sites More sharing options...
Lurkusmaximus Posted January 27, 2018 ID:1207024 Share Posted January 27, 2018 1 minute ago, r05 said: I had the same issue this morning - clean reinstall with mbam cleaner tool fixed the issue in my case. Regards. I attempted that, and at first I thought it had worked, as the real time protection showed it was enabled. Within 5 minutes though, it was again disabled. Link to post Share on other sites More sharing options...
Administrators celee Posted January 27, 2018 Administrators ID:1207063 Share Posted January 27, 2018 Hi, This issue has been resolved. We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. Head here for more info: Thanks, Cecile Link to post Share on other sites More sharing options...
r05 Posted January 27, 2018 ID:1207099 Share Posted January 27, 2018 (edited) 5 minutes ago, Lurkusmaximus said: I attempted that, and at first I thought it had worked, as the real time protection showed it was enabled. Within 5 minutes though, it was again disabled. I'm testing it on my desktop and for me it still works fine. Well .. I also did regclean but I don't think it's needed since Malwarebytes cleaner edits the registry on its own. Try to open "My Account" - if it will open without an error (cannot connect to license server) go back to main window and try restart Malwarebytes. Hmm ... I think the problem is caused by the Malwarebytes License Servers. But I'm not yet sure. ---------------------------------------------- ps. seems like patch is released. Thank you Malwarebytes. Edited January 27, 2018 by r05 Link to post Share on other sites More sharing options...
BobClay Posted January 27, 2018 ID:1207175 Share Posted January 27, 2018 Installed the new update and appears to have fixed it. Once the update is in stop and start it up again. Link to post Share on other sites More sharing options...
JenzAmaka Posted January 27, 2018 ID:1207263 Share Posted January 27, 2018 I assume around 228k MB usage is normal for MBAMService.exe ? Also, this seriously should never happen again. Link to post Share on other sites More sharing options...
Lurkusmaximus Posted January 27, 2018 ID:1207375 Share Posted January 27, 2018 The fix worked OK on my Windows 10 box, and the memory consumption is under control on Windows 7, but the Web Protection will still not enable on Windows 7, either through the pop up or the protection tab of settings. Anyone else have this issue? Link to post Share on other sites More sharing options...
giapet Posted January 27, 2018 Author ID:1207493 Share Posted January 27, 2018 29 minutes ago, celee said: Hi, This issue has been resolved. We have just released a patch for this issue with Database 3803. Please update to the most recent update database by clicking on Updates on the Dashboard. (SNIP) Thanks, Cecile For those of us who uninstalled, will a fresh install jump straight to the correct update? Just want to make sure before I take the time. Thank you! Link to post Share on other sites More sharing options...
Floo92 Posted January 27, 2018 ID:1207497 Share Posted January 27, 2018 9 minutes ago, Lurkusmaximus said: The fix worked OK on my Windows 10 box, and the memory consumption is under control on Windows 7, but the Web Protection will still not enable on Windows 7, either through the pop up or the protection tab of settings. Anyone else have this issue? Same for me, I still do not have the web protection working. Link to post Share on other sites More sharing options...
falcon32 Posted January 27, 2018 ID:1207537 Share Posted January 27, 2018 patch seems to be working..thanks Link to post Share on other sites More sharing options...
falcon32 Posted January 27, 2018 ID:1207562 Share Posted January 27, 2018 4 minutes ago, Floo92 said: Same for me, I still do not have the web protection working. once i did update had to manually turn web protection back on Link to post Share on other sites More sharing options...
falcon32 Posted January 27, 2018 ID:1207577 Share Posted January 27, 2018 15 minutes ago, Lurkusmaximus said: The fix worked OK on my Windows 10 box, and the memory consumption is under control on Windows 7, but the Web Protection will still not enable on Windows 7, either through the pop up or the protection tab of settings. Anyone else have this issue? did u manually turn web protection back on AFTER update Link to post Share on other sites More sharing options...
Lurkusmaximus Posted January 27, 2018 ID:1207581 Share Posted January 27, 2018 5 minutes ago, Floo92 said: Same for me, I still do not have the web protection working. Thanks. Looks like we have a partial fix for non-Windows 10 users. Link to post Share on other sites More sharing options...
falcon32 Posted January 27, 2018 ID:1207597 Share Posted January 27, 2018 1 minute ago, Lurkusmaximus said: Thanks. Looks like we have a partial fix for non-Windows 10 users. im on windows 8 and manually turn web protection on after update and working fine for me Link to post Share on other sites More sharing options...
BobClay Posted January 27, 2018 ID:1207731 Share Posted January 27, 2018 While I realise the inconvenience and even distress caused by this event to many, I can't help but think that since this only came on earlier today presumably with an update, feedback here was addressed quickly and the thing fixed within hours. Not too bad really. There are a few other critical software vendors who wouldn't even get close to fixing a problem in that time. Personally I'm impressed. Link to post Share on other sites More sharing options...
Floo92 Posted January 27, 2018 ID:1208301 Share Posted January 27, 2018 2 hours ago, falcon32 said: once i did update had to manually turn web protection back on I did but it woulnt work. Now I waited a bit, unistalled, reinstalled and updated, seems to be working fine again I gotta say even though this was a a really annoying issue, they reacted pretty quickly. Good point for them Link to post Share on other sites More sharing options...
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