Jump to content

Another igfxmtc struggle...


Recommended Posts

Hello -

I am infected with igfxmtc (smartservice).

Tools I have tried:

mbar rootkit

Adwcleaner

Malwarebytes

RKill

eXplorer

Hitman Pro

RogueKiller

TrojanKiller

Zemana

FRST64 (but not with custom fix.txt file)

UnHackMe

SuperAntiSpyware

Uninstall chrome / turn off sync

These tool have removed everyrhing else, but cannot delete the igfxmtc folder in AppData. It seems igfxmtc is then able to reinstall others.

Nothing can get rid of it. I assume I need to do this from a recovery environment, but I don't have the knowledge to do so.

Any help would be greatly appreciated as I'm on the verge of doing a clean install which means a couple days of driver/software re-installation.

Thanks!

 

 

Edited by ztrain727
Link to post
Share on other sites

Hi ztrain727 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Copy/paste the following inside the text area:
    CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
    CMD: bcdedit.exe /set {default} recoveryenabled yes
    
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

Link to post
Share on other sites

For the next part, you'll need to download the FRST executable a clean computer, and move them on your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shutdown, or in the Windows RE. Otherwise, the infection will mess with the files on the USB and you'll have to restart.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • Another computer (clean of infection)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system from a clean computer:
    • FRST 32-bit
    • FRST 64-bit
      Note: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using.
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive

Boot in the Recovery Environment

  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
  • Once in the Windows RE, plug the USB Flash Drive in the computer

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Scan button and wait for the scan to complete
  • A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply

Link to post
Share on other sites

All good! Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply


 
Link to post
Share on other sites

Ok, here you are. Nothing detected, but I had to boot in safe mode because now none of my applications will open in normal windows 7, except explorer.

I turned off another antimalware software when I booted into windows and now applications are working.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/27/18
Scan Time: 11:00 AM
Log File: 3f7e0ab7-037b-11e8-818b-5404a6186475.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3798
License: Free

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Zane-PC\Zane

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 282914
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 min, 51 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

Edited by ztrain727
Link to post
Share on other sites

Alright, now let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

Link to post
Share on other sites

Ok, I am back in at my computer. Thanks for your patience! AdwCleaner reports:

 

# AdwCleaner 7.0.7.0 - Logfile created on Thu Feb 01 18:11:05 2018
# Updated on 2018/18/01 by Malwarebytes
# Database: 01-16-2018.1
# Running on Windows 7 Ultimate (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1509 B] - [2018/1/26 2:31:52]
C:/AdwCleaner/AdwCleaner[S0].txt - [1449 B] - [2018/1/26 2:31:41]
C:/AdwCleaner/AdwCleaner[S1].txt - [1082 B] - [2018/1/26 2:50:49]
C:/AdwCleaner/AdwCleaner[S2].txt - [1149 B] - [2018/1/26 13:1:54]
C:/AdwCleaner/AdwCleaner[S3].txt - [1216 B] - [2018/1/26 17:33:53]
C:/AdwCleaner/AdwCleaner[S4].txt - [1284 B] - [2018/1/26 18:5:26]


########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt ##########

Link to post
Share on other sites

RogueKiller Report:

RogueKiller V12.12.2.0 (x64) [Jan 29 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Zane [Administrator]
Started from : G:\Users\Zane\Desktop\RogueKiller_portable64.exe
Mode : Scan -- Date : 02/01/2018 13:16:41 (Duration : 00:25:28)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 0 ¤¤¤

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: LITEON IT ECT-960N9S ATA Device +++++
--- User ---
[MBR] a82081a1661913c8d7f12d9936ba55fb
[BSP] bd1b54254e4acb349fb0a3a8a801e59c : Empty|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] EXTEN-LBA (0xf) [VISIBLE] Offset (sectors): 1985 | Size: 915711 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Crucial_CT480M500SSD1 ATA Device +++++
--- User ---
[MBR] a84dd93b5b19931ceaddbccc47850486
[BSP] df4f83c1f72e36823a12b0dfc7617313 : Empty MBR Code
Partition table:
0 - Basic data partition | Offset (sectors): 2048 | Size: 457859 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive2: LITEONIT LCS-256M6S 2.5 7mm 256GB ATA Device +++++
--- User ---
[MBR] f3c1a52dfa1807ff1f030e14b6b11e87
[BSP] 244366c25955cd3f6f4ea5291f991b78 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 244096 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive3: ST4000DM005-2DP166 ATA Device +++++
--- User ---
[MBR] 3ebdb4281b8db62ecbeefdc0ff0ca73d
[BSP] 3076b536ec73f7fc966dba247f4f2891 : Unknown|VT.Unknown MBR Code
Partition table:
0 - Basic data partition | Offset (sectors): 2048 | Size: 3815444 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive4: SanDisk SDSSDX120GG25 ATA Device +++++
--- User ---
[MBR] f3d0a05dbee84c8234320c9a815b8840
[BSP] 28e989566dc8a75926db77d825f687a1 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 114371 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive5: HGST HMS5C4040ALE640 ATA Device +++++
--- User ---
[MBR] 358fce2cdfcffa804e422b3eeacf45c0
[BSP] fb3097ef756bc76f143cbb112b2ae048 : Empty|VT.Unknown MBR Code
Partition table:
0 - Basic data partition | Offset (sectors): 2048 | Size: 3815444 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive6: TS-RDF5 SD  Transcend USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

 

Link to post
Share on other sites

I noticed that you have 3 Antivirus installed: Emsisoft, Avast and Panda. You should never have more than one Antivirus installed at the time on a system, as it can cause stability and performance issues. I suggest you to keep the one you're paying for (most likely Emsisoft Anti-Malware), and uninstall the two others (Avast and Panda).

https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

And we're almost done!

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

How's your system behaving now? Are there any other issues that needs to be addressed?

fixlist.txt

Link to post
Share on other sites

Ah yes, about the antivirus. I originally only had avast and panda as a web extension to get a second opinion on suspicious files (it was not running real time protection or anything). The others were installed as part of diagnosing this issue, but I no longer trust avast, so I must reconsider my options.

Unfortunately, while there is no igfxmtc error now, my computer is acting very sluggish. Sometimes applications do not execute, task manager even throws and error and it hangs on shutdown requiring a hard restart. I may have to reinstall windows after all as it seems maybe some system files were damaged. But I am really grateful for your help getting rid of this - it is quite an operation!

Here is the fixlog:

 

Fixlog.txt

Link to post
Share on other sites

No problem ztrain, you're welcome!

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Check the following options :
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • Once all the options mentionned above are checked, click on Run
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply

Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eF2jhaz.pngUCheck, eLDnJfI.pngSecuniaPSI and y5YE7At.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

Anti-Virus

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

  • j1Bynr2.pngMalwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.

Firewall

Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages)
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:


As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :


gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

Link to post
Share on other sites

Thank you for the excellent support! I really, really appreciate your help!

Just a final few questions: 

Is it ok to have malwarebytes installed along with an antivirus? 

As for antivirus, I used to use bitdefender, but switched to avast because of better reviews. I have never heard of sophos though and noticed you put it first. Do you feel it offers superior protection to either of these others? 

Again, many many thanks! You've been an incredible help!

Link to post
Share on other sites

Quote

Is it ok to have malwarebytes installed along with an antivirus? 

Entirely fine, and I recommend it, yes :)

Quote

As for antivirus, I used to use bitdefender, but switched to avast because of better reviews. I have never heard of sophos though and noticed you put it first. Do you feel it offers superior protection to either of these others? 

The order they are listed in isn't representative of what I think of them, nor of how good they are, it's just random.

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.