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Version 3.3.1 Exploit Protection will not enable


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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
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      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
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1 hour ago, ShaneG said:

I have tried your full remove utility and re-installed the application without success. 

You log does not show that. But it shows the following

Quote

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
    C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe    REG_SZ        ~ RUNASADMIN

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove ALL checkmarks. Malwarebytes has issues when you change these settings,

image.png.d1f1c6a80263d636ded76778221408d0.png

Then do the following.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

When finished get a new MB-checl log and attach the zip file it creates.

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5 minutes ago, ShaneG said:

I changed that this morning, because one of the other forum posts suggested it would fix it, which it did not!

It does happen either way. 

 

Did you do the clean install again as I asked? After you do that please create a new MB-check log and attach.

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