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Hello MBAM,

I live in the Netherlands, and recently received a new modem from my ISP Ziggo.

It's called the "Connect Box".

I'm seems that the web protection from MBAM is blocking the login part of the local login page (192.168.178.1).

It shows the page, except for the login box. There is no information given by MBAM that it blocked anything and I can't find it in the log.

When I turn off the web protection, the page loads correctly.

I don't really understand why this is happening, any help would be appreciated.

 

Thanks,

 

Mark

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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3 hours ago, marktheshark said:

I don't really understand why this is happening, any help would be appreciated.

Please post the logs from the above automated reply. Click the first "Reveal hidden comments" box for the needed logs.

The Forum team is looking forward to assisting you.

This is NOT an automated reply.

Thanks.

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I have a paid premium version and used their download link when they emailed me confirmation. Are you suggesting that Malwarebytes had me download a beta version? How could you tell it is a beta version? Why is the link you sent configured differently that download links from their website?

Thank you in advance for trying to help me out, BTW.

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