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Items Scanned Stopped Midway


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When I tried scanning for rootkits it seemed to have stopped even though the timer is still ticking. I tried once with full scan and the second time with just rootkit. Both scans seem to have stopped on the same file. I waited between 30 mins to an hour each attempt but the scan never moved past the item. I tried threat scanning and it worked perfectly. What can I do to solve the problem?

mb-check-results.zip

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Edited by Luigi4160
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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53 minutes ago, Luigi4160 said:

I tried threat scanning and it worked perfectly.

There really is no need to perform a FULL or CUSTOM SCAN with Malwarebytes Anti-Malware. Why?

Malwarebytes is designed to remove malware effectively with a THREAT SCAN (formerly QUICK SCAN) which checks memory, looks at the most prevalent places and known launch points for active malware infections. The THREAT SCAN also detects any running malicious files regardless of its location so even if the malware is running from a location not checked by the file system portion of the scan, the THREAT SCAN would still detect it. This check includes not only running processes, but also loaded modules such as .DLLs injected into other processes. Both scans use heuristics that bypasses polymorphic blackhat packers & encryption, MD5, check memory (loaded .exes and .dlls), unique strings, autostart load points and hotspots (everywhere current malware is known to load from) and multiple other malware checks which are not discussed in public to safeguard the program from malware writers who would use that information for nefarious purposes.

A Full Scan is generally only recommended for heavily infected systems...showing obvious indications (signs of infection and malware symptoms) that something is wrong.

And those scans take a long time and sometimes seem stuck and you should not use the computer for anything else at the same time. It takes time to scan 120 gigs of files.

Also You McAfee is trying to scan each file every time MB accesses it to scan.

I would like you to add these files to your Anti-Virus(McAfee) exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Just in case. Please restart your computer you do this.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

 

 

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1 minute ago, Luigi4160 said:

Thanks for the advice. I'll stick with the threat scan then. I also added the files to McAfee exclusions list.

You are Welcome.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

 

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