Jump to content

[ RESOLVED ] Real Time Web protection will not stay on for me too.

DatilKarin
 Share

Recommended Posts

  • Staff
Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
3 minutes ago, DatilKarin said:

How can this be fixed without spending all day on it? I am using Windows 7.

:welcome:

Each computer is different.

Please post the logs from the above automated reply. Click the first "Reveal hidden comments" box for the needed logs.

The Forum team is looking forward to assisting you.

This is NOT an automated reply.

Thanks.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
2 minutes ago, DatilKarin said:

Ok here is the zipped MB check file

First.

I would like you to add these files to your Anti-Virus (Avast)exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)Pay extra attention to the bolded files. Please restart your computer you do this.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

Next.

Let us get a clean install of the current version. Please report your results after all of the above is completed.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
Just now, DatilKarin said:

get Webroot instead. Will that work?

It is hard to say but I would ad exclusions in it as well. Most AV software will run along side Malwarebytes

My personal issue with your computer is Windows 7 and the soon arriving lack of security updates from MS and other 3rd party software.

It will become more difficult to secure a system in 2020.

 

Link to post
Share on other sites
DatilKarin

DatilKarin

Posted
  • Author
Posted

Yes I am aware of the windows 7 deadline. I plan to continue to use my Win7 computer after the deadline but offline, more as a storage and working computer. I just rebuilt it and it works great. I like Win7. I do have a Win10 laptop for browsing.  I have a Ryzen AMD with win10 desktop computer for work on my wish list for later in the year.

I just figured out to add the exclusions to Avast. When I have more time tomorrow I will delete Avast and get Webroot.

Thanks for your help.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
8 minutes ago, DatilKarin said:

Thanks for your help.

Best Wishes.:)

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.