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Can't restart computer after MBAM Scan


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Hello,

I'm new here and looking for some help. I downloaded and used a MBAM scan. After the scan was complete I removed all the items I could but was told I had to restart to get the rest. I attempted to restart but all I recieved was a black screen. I tried to start in safe mode but had no luck. Any help would be greatly appreciated.

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Please try Last Known Good Configuration in the advanced boot options list.

http://www.computerhope.com/issues/ch000626.htm

If you're able to get access to the desktop and or our software try to get the logs or simply restore everything to see if the machine reboots properly.

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  • 3 weeks later...
Please try Last Known Good Configuration in the advanced boot options list.

http://www.computerhope.com/issues/ch000626.htm

If you're able to get access to the desktop and or our software try to get the logs or simply restore everything to see if the machine reboots properly.

I have a similar problem as the person above. I installed malware bytes followed the instructions and it told me to restart. Now I am unable to boot my computer. It goes to the windowsxp screen (when booting) and automatically reboots or restarts. I tried all of the advanced startup options but get the same result. tried them all safemode, last known good configuration-they all dont help... Please help! What can I do? Thank you.

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I have a similar problem as the person above. I installed malware bytes followed the instructions and it told me to restart. Now I am unable to boot my computer. It goes to the windowsxp screen (when booting) and automatically reboots or restarts. I tried all of the advanced startup options but get the same result. tried them all safemode, last known good configuration-they all dont help... Please help! What can I do? Thank you.
Is the recovery console installed? And do you have the operating system disks? These may be needed to try and get the system back up and running.
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honfire, if you have a BartPE disk, you could boot your computer with it and save the MBAM log file to a USB stick or floppy. This log file would give TeMerc a great head start to getting your computer up and running again. And it would also help the MBAM research team to stop similar problems happening in the future.

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