ZeroZero Posted January 22, 2018 ID:1202385 Share Posted January 22, 2018 Hi, I had a lifetime licence on an old machine no longer in my possession. I want to deactive the licence and install it on a new machine. I am having trouble logging in to support too. I enter what I think are my ID and password and it tells me they are incorrect. I see no reset password link. Cant find a way of sending an email to support. Please send me correct details I already have my reg key Link to post Share on other sites More sharing options...
Firefox Posted January 22, 2018 ID:1202396 Share Posted January 22, 2018 Hello and Welcome! That can only be solved by contacting the help desk RIGHT HERE and creating a ticket. Link to post Share on other sites More sharing options...
Porthos Posted January 22, 2018 ID:1202413 Share Posted January 22, 2018 39 minutes ago, ZeroZero said: I already have my reg key Also, try activating it on the new computer. 53 minutes ago, ZeroZero said: I enter what I think are my ID and password and it tells me they are incorrect. The key is the first box and ID is the second. Link to post Share on other sites More sharing options...
ZeroZero Posted January 22, 2018 Author ID:1202417 Share Posted January 22, 2018 As I can't seem to log in to Malware bytes site I cant follow these instructions to contact the help desk. I have tried entering both of the correct numbers above and have tried to reset. Nothing is working. Link to post Share on other sites More sharing options...
nikhils Posted January 22, 2018 ID:1202418 Share Posted January 22, 2018 Hello @ZeroZero Can you please send me you license key via a private message. We can take a look at what's going on. Please send keys only via Private message and don't post your key in the public forums. Thank you. Link to post Share on other sites More sharing options...
ZeroZero Posted January 22, 2018 Author ID:1202420 Share Posted January 22, 2018 done Can I ask you to tell me how many machines I have a licence for. If it is only for one please cancel the other licence and allow me to renew it on my new windows machine Link to post Share on other sites More sharing options...
nikhils Posted January 22, 2018 ID:1202421 Share Posted January 22, 2018 I have responded to your message. Link to post Share on other sites More sharing options...
nikhils Posted January 22, 2018 ID:1202422 Share Posted January 22, 2018 Looks like you were able to activate and everything is good. Please let us know if you run into any issues in the future. Thank you. Link to post Share on other sites More sharing options...
ZeroZero Posted January 22, 2018 Author ID:1202424 Share Posted January 22, 2018 Many thanks - sorted, my fault I had the numbers swapped Link to post Share on other sites More sharing options...
Porthos Posted January 22, 2018 ID:1202426 Share Posted January 22, 2018 4 minutes ago, ZeroZero said: Many thanks - sorted, my fault I had the numbers swapped Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Anyone else reading this topic and need assistance, Please START your OWN NEW Topic. Link to post Share on other sites More sharing options...
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