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Virus cannot be deleted and stops antivirus/malware programs


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So I found out that my machine has contacted a virus that causes search queries on browsers to be redirected, it runs several processes that are found in folders in the c:\users\username\appdata\local folder. In the process explorer, one of the viruses has a "print driver host" description, and the other ones have "windows process monitor" next to them, I have attempted to run a Malwarebytes scan, but with no detections, and I am currently running an Avast scan as well. Whenever the computer reboots, I am unable to open Malwarebytes or Avast without reinstalling or repairing them. Can someone please tell me what I need to do to remove this injector short of a reinstall? (I won't be able to use the machine for a while, due to college starting tomorrow).

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Hello RisicoWolf and welcome to Malwarebytes... Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thanks,

Kevin

 

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  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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