"Check For Update" button doesn't work

[MikeE]

I upgraded one machine to the new Malwarebytes Premium 3.2.2 software, but the "Check For Update" button does not work.

However, I did not upgrade on a different machine still using the older version of Malwarebytes, and the "Check For Update" button works ok.

How can I get the "Check for Update" button working on the newer Malwarebyte 3.2.2 version?

[Porthos]

1 minute ago, MikeE said:

the newer Malwarebyte 3.2.2 version?

That is not the current version.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

[MikeE]

Thank you Porthos.

The version was definitely 3.2.2.

With a large button in the middle of the page.

I followed your instruction and the program re-loaded at 3.2.1

The large click button is now gone, but the smaller check update language on the right seems to work.

I think the update works now.

But have now developed another problem, Exploit Protection will not check on.

I saw other's are also having this same problem, with switching on the Exploit Protection, so I added my entry to an already existing subject.

MikeE

[Porthos]

35 minutes ago, MikeE said:

so I added my entry to an already existing subject.

MikeE

Please do not add on to other topics........ Stay here.

 

 

mb-check-results MikeE.zip

Edited January 21, 2018 by Porthos

[Porthos]

31 minutes ago, MikeE said:

But have now developed another problem, Exploit Protection will not check on.

Quote

3rd Party Firewall Installed:    Norton 360 Premier

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart the computer when done. Report back, please.
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

 

[MikeE]

Hello Porthos

I excluded the first 14 from the list under the Norton Sonar Protection.

Works perfect now.

I didn't need to do anything, the Exploit Protect checked on by it's self.

Didn't need to exclude the last 2.

Everything seems to be back at 100% now.

Thank you so very much, , ,

MikeE

[Porthos]

51 minutes ago, MikeE said:

Everything seems to be back at 100% now.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

mb-check-results MikeE.zip