When Excluding a Program from Detection Does Not Work

[ROBBOLL]

I just installed an application called SpyPal Keylogger that Malwarebytes will not allow, even after Excluding the install directory and installation executable.  After several attempts of installing and reinstalling, I was finally able to install it -- but had to disable Malware Protection to make that happen!  Now Malwarebytes pops up an orange screen whenever you begin a new session that prompts the user to turn Malware Protection back on.  Not good.  By the way -- when the user turns Malwarebytes back on, it does it's job well, I have to uninstall / reinstall SpyPal.

So, please let me know what I need to do to make Malwarebytes recognize SpyPal Keylogger, besides temporarily uninstalling Malwarebytes?

Thank you,

Bob Bollinger

 

 

 

Edited January 20, 2018 by tetonbob
phone number removed

[Porthos]

7 minutes ago, ROBBOLL said:

So, please let me know what I need to do

In order to exclude, when the scan is done, uncheck the detection and click "Next"

Then you'll see a new window open where it will ask what to do with this. In your case, you need to select: "Ignore Always".