Malwarebytes Premium Won't Launch

[Ron32]

The program routinely stops launching when I boot up my laptop. Clicking on the icon produces nothing. It shows as a process running in Task Manager, but I can do nothing with it. I've downloaded and run fixdamage.exe and it found no infection. I just received the annual renewal notice and I have no idea whether I'm getting what I'm paying for. 

[vbarytskyy]

Could you get us some logs so we can look into what's happening? 

Make sure to get FRST and MB-Check logs please

How to get logs

Thank you!

[Ron32]

Please see zip file attached. Thank you for your help.

mb-check-results.zip

[Porthos]

29 minutes ago, Ron32 said:

Thank you for your help.

Could you turn odd "self-protection" and restart a few times and report back.

[Ron32]

I disabled "self-protection" when you posted on Friday and have restarted four times since without issue. Malwarebytes is running fine.

[Porthos]

45 minutes ago, Ron32 said:

I disabled "self-protection" when you posted on Friday and have restarted four times since without issue. Malwarebytes is running fine.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

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