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Cannot access Malwarebytes or HijackThis


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Hi,

I need help. Yesterday, my computer started to get a lot of weird pop-up messagese every two seconds saying: "Your computer is infected, run "Some program I've Never Heard Of" to fix." I immiediately turned off my wireless connection to the internet, (I am currently using my work computer.) and tried to run Malwarebytes and HijackThis. However, I keep getting notices saying:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them.

So I created an Avira Rescue disc at work, and my screen returned to normal and the pop-ups have gone away, but I still can't run Malwarebytes. Next, I tried to unistall and reinstall Malwarebytes and HijackThis from my flash drive, and they will both scan about five files before it shutting down. After that I will get the same error message. I tried to run my computer in safemode, but I can't. I am currently using the Avira Rescue disc again to see if it will make any difference. My next step it to try to rename Malwarebytes. Is there anything else I can do? I have run out of options, and I would really like my computer back online before school starts.

Thank you.

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Greetings and Welcome :( .

If you're having trouble getting Malwarebytes' and other tools to update or run please review the following tutorials and see if they are helpful:

If you aren't able to use those instructions or there are other issues then please follow the instructions here:

I'm infected - What do I do now?

And post your logs in a new topic here:

Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools except those that you are

instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.

If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

I hope I was helpful. Good luck and safe surfing. ;)

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