Web protection won't enable

[merowland01]

Starting 1/17/2018 the Web Protection won't enable.  It happened after a reboot.  Subsequent reboots have same problem.  Only changes made to computer were MS updates.  Could the latest MS update break Malwarebytes?  Ran MB check and FARBAR as instructed and attached files.  I need the web so I'm running scans often.

mb-check-results.zip

[Porthos]

7 minutes ago, merowland01 said:

Starting 1/17/2018 the Web Protection won't enable.

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer you do this.

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

NEXT...

Can you please get the build from https://downloads.malwarebytes.com/file/mb3

Run the installer on top of your existing product. You don't need to uninstall anything.

Please let us know if that solves the issue

Thanks.

[nikhils]

As @Porthos said running the installer over your existing product should fix the issue.

[merowland01]

While it is a pain to add all the exclusions, it worked like a champ.  Web is enabled and everything works fine.  Thanks for prompt reply and solution.

[Porthos]

2 minutes ago, merowland01 said:

Thanks for prompt reply and solution.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

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