Web Protection Off itself, can not be turned on

[sbwu]

I just encountered this problem last night.

Attached please find the scan results by FRST and mb-check.

mb-check-results.zip

Addition.txt

FRST.txt

Edited January 17, 2018 by sbwu

[Porthos]

12 minutes ago, sbwu said:

I just encountered this problem last night.

Could you try the following:

 

• Open the Kaspersky Software turn off Kaspersky Advanced Disinfection
• Click on Settings.Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology.
•  Also, In settings Click on Performance.
• Uncheck Perform regular rootkit scan
  • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
• Reboot

Edited January 17, 2018 by Porthos

[sbwu]

15 hours ago, Porthos said:

Could you try the following:

 

• Open the Kaspersky Software turn off Kaspersky Advanced Disinfection
• Click on Settings.Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology.
•  Also, In settings Click on Performance.
• Uncheck Perform regular rootkit scan
  • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
• Reboot

Unfortunately, not work.

Attached please find the results.

FRST.txt

Addition.txt

Shortcut.txt

mb-check-results.zip

[Porthos]

6 minutes ago, sbwu said:

Unfortunately, not work.

So to confirm. You have turned off Advanced Disinfection Technology and rootkit scanning in Kaspersky. 

Next.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

[sbwu]

18 hours ago, Porthos said:

So to confirm. You have turned off Advanced Disinfection Technology and rootkit scanning in Kaspersky. 

Next.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

 

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

It works.  Thanks!

Attached please find the results.

 

 

mb-clean-results.txt

Edited January 18, 2018 by celee
removed license details

[Porthos]

4 minutes ago, sbwu said:

It works.  Thanks!

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

 

[AdvancedSetup]

Topic possibly resolved. Will close this topic now and complete if needed in the Removal Topic the user has.

Thanks @Porthos