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Web Protection Off itself, can not be turned on


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12 minutes ago, sbwu said:

I just encountered this problem last night.

Could you try the following:

 

  • Open the Kaspersky Software turn off Kaspersky Advanced Disinfection
  • Click on Settings.Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology.
  •  Also, In settings Click on Performance.
  • Uncheck Perform regular rootkit scan
    • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
  • Reboot
Edited by Porthos
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15 hours ago, Porthos said:

Could you try the following:

 

  • Open the Kaspersky Software turn off Kaspersky Advanced Disinfection
  • Click on Settings.Additional -> Threats & Exclusions, disable the Advanced Disinfection Technology.
  •  Also, In settings Click on Performance.
  • Uncheck Perform regular rootkit scan
    • It may also be labeled "Search for software that is intended to conceal traces of a malicious program in the system"
  • Reboot

Unfortunately, not work.

Attached please find the results.

FRST.txt

Addition.txt

Shortcut.txt

mb-check-results.zip

setting.jpg

web protection off.jpg

real-time protection turned off.jpg

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6 minutes ago, sbwu said:

Unfortunately, not work.

So to confirm. You have turned off Advanced Disinfection Technology and rootkit scanning in Kaspersky. 

Next.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

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18 hours ago, Porthos said:

So to confirm. You have turned off Advanced Disinfection Technology and rootkit scanning in Kaspersky. 

Next.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

 

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

It works.  Thanks!

Attached please find the results.

 

 

mb-clean-results.txt

Edited by celee
removed license details
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