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Malwarebytes Web Protection is off and I can not get it to turn on


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I have Malwarebytes Premium 3.3.1. It expires in 218 days. A few days ago when I turned my computer on, a pop up notification from the software advised me that Web Protection and Real Time Protection were off. I clicked on the Malwarebytes icon and checked the dashboard. Web Protection was of but all other statuses were on.  I have Windows10 (the free upgrade from Windows7 with the later received Windows upgrade, which will not let me roll back to Windows7).  I bought the Malwarebytes software from Wal Mart. I do have the product key( Malwarebytes might call it an activation code. I need Help. I should also mention that can not find the software disk ( I thought I might use it to repair the installation).

 

Edited by SoldierWarrior777
To mention I can not find my Malwarebytes software disk
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2 minutes ago, SoldierWarrior777 said:

Web Protection was of but all other statuses were on. 

:welcome:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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20 minutes ago, Porthos said:

Web Protection was of but all other statuses were on. 

Quote


   "controllers_version" : "1.0.0",

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will backup your license information and then re-enter the license to the new install.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

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15 minutes ago, Porthos said:

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

 

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 

mb-clean-results.txt

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23 minutes ago, Porthos said:

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

Thank You Very Much Porthos. The download completed and I am doing the first scan before updating the software. People like You Are A Blessing.  Thank You Again.

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49 minutes ago, SoldierWarrior777 said:

People like You Are A Blessing.  Thank You Again.

I enjoy assisting users with a program I use, sell and stand behind.

Thanks for the update and your continued support of Malwarebytes.:)

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

 

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  • 5 months later...

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